I. Lions Travel Terms of Use

II. General Terms and Conditions of Lions Travel, Egypt, Hurghada (Intermediary)

III. General Terms and Conditions of the Supplier of Tours and Other Tourist Services (Referred Company)

Lions Travel, based in Hurghada, Egypt, provides an intermediary booking platform that connects users with suppliers of tours and other tourist services. This platform is also accessible to certain cooperating partners (sub-agents or distribution partners) under separate agreements. Without prior written permission from Lions Travel, sub-agents or partners are not authorized to use the platform. Contracts for tourist services are concluded directly between the users of this platform and the suppliers. If a booking is made through a linked partner platform or via a sub-agent, the contract is directly between the user and the supplier. Lions Travel is not a contractual party regarding the tourist services offered on the platform.

I. Lions Travel Terms of Use

Website Operator
This website (including its sub-sites and content like text, images, videos, software, products, services, and other information contained on or presented through it; collectively referred to as the “Website”) is operated by Lions Travel, Hurghada, Egypt, located at 162 Sheraton Road - Red Sea Governorate, Egypt. You can contact us via email at info@lions-travel.com or by phone: Egypt: +20 1064442527

1. Bookings made via the platform are subject to both the General Terms and Conditions of Lions Travel and the supplier of tours and other tourist services.
   
   
2. Application of These Terms of Use
   These Terms of Use, along with our Privacy Policy, govern the use of the website. Users of the website (“User” or “you”) may only access the site after agreeing to these Terms of Use and having read and understood our Privacy Policy. Continued use of the website indicates acceptance of these conditions and policies.
   
   
3. No Offer
   The information provided on this website is for general informational purposes only and does not represent a binding offer from Lions Travel. Binding agreements for activities listed on the site can only be established when a booking request is made via the platform and is accepted by the supplier according to Lions Travel's General Terms and Conditions.
   
   
4. No Warranty
   While Lions Travel strives to ensure the accuracy of the information on the website, we make no guarantees—whether expressed or implied—about its correctness, completeness, timeliness, reliability, or suitability for any purpose. Lions Travel may update, modify, or remove information at any time without prior notice. The website's availability or functionality is not guaranteed, nor is it guaranteed that it is free from defects, viruses, or harmful software. Lions Travel does not guarantee that information has not been altered by technical issues or unauthorized third parties.
   
   
5. Limitation of Liability
   Lions Travel, its agents, contractors, employees, and distribution partners disclaim all liability for damages resulting from your access to or inability to access the website. This includes errors, omissions, or results derived from using the site, except in cases of intentional wrongdoing or gross negligence and only as far as applicable law allows. Liability restrictions do not apply in cases of injury to life, body, or health or for claims related to product liability laws.
   
   
6. Third-Party Content and External Links
   Lions Travel assumes no responsibility for third-party content available on the website or linked from it. We do not endorse such content and accept no liability for it. When users navigate to third-party websites via our links, they do so at their own risk. We advise reviewing the privacy policies of any external sites before using them.
   
   
7. Lions Travel App License
   Lions Travel grants a non-exclusive, non-transferable, non-sublicensable, revocable, royalty-free, worldwide license to use the Lions Travel app, provided users comply with these Terms of Use. The app may only be used in object code form for personal or internal business purposes. Users are prohibited from copying, reverse engineering, or modifying the app, as well as sub-licensing or distributing it in any manner.
   
   
8. Intellectual Property Rights
   All content on the website is protected by intellectual property rights. Users are not granted any rights to the website, including its trademarks or other distinctive signs. Content from the website may not be copied, shared, or integrated into other websites without prior written consent from Lions Travel.
   
   
9. Amendments to Terms of Use
   Lions Travel reserves the right to amend these Terms of Use at any time with immediate effect. Changes will be applied upon publication on the website, and continued use of the site indicates acceptance of any amendments.
   
   
10. Applicable Law and Jurisdiction
    The laws of the Arab Republic of Egypt shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is Hurghada, Egypt, unless otherwise required by mandatory legal provisions.
    
    

II. User Terms and Conditions for Lion Travel Platform

1. Introduction

1.1 Lion Travel operates an intermediary platform that connects users with various global tourist services through its online platform
(referred to as the "Lion Travel Platform").
The platform offers users the ability to find and book tours, activities, and experiences worldwide, including guided tours, cooking classes, sightseeing trips, river cruises, and more. These services are provided by local suppliers ("Suppliers"), who offer these services directly to users via the platform, forming individual service agreements between users and suppliers.

1.2 Lion Travel caters to both individual consumers and businesses:

• Consumer: An individual engaging in a contract for non-commercial purposes, as defined by Egypt’s Civil Code.
• Business: A legal entity or individual engaged in commercial activities as defined by the same.
• User: Refers to a natural person unless explicitly registered as a legal entity on the platform. This includes users brought in by affiliates or distribution partners.
  
  

2. Subject of the Terms

These Terms govern the use of the Lion Travel Platform, whether through web or app. Lion Travel acts only as an intermediary, facilitating bookings between users and suppliers but does not directly offer the travel services itself. Any agreements regarding the actual services are made directly between users and suppliers. These terms also apply to partners like sub-agents or affiliates utilizing the platform to provide services to users.

3. Registration

3.1 While browsing the Lion Travel Platform is generally anonymous, certain actions, such as booking, require registration. Users must be over 18 to register, and they must protect their passwords. Each user may only create one account, and accounts are non-transferable.

4. Lion Travel Services and Contract Formation

4.1 When a user selects services on the Lion Travel Platform (e.g., destination, number of participants, price), Lion Travel provides relevant service information from suppliers. Once users confirm their choices and proceed to checkout, they are making a binding offer to the supplier.

4.2 Users are bound by their offer for five working days. The Supplier's terms, found in Part III of these Terms, govern the final agreement.

4.3 Lion Travel relays suppliers' business conditions to users, which must be adhered to. If a user fails to comply, the supplier may deny services without issuing refunds.

4.4 Upon confirmation of booking, Lion Travel provides both a booking and payment confirmation on behalf of the supplier. Users bear the cost of internet access for using the platform.

4.5 Any relevant data or tickets for the supplier's services will be forwarded to users upon receipt from the supplier.

4.6 Lion Travel is not responsible for the accuracy of information provided by suppliers, nor for the actual delivery of the services.

5. Payments

5.1 Users pay fees set by the supplier, with Lion Travel authorized to collect these payments on the supplier’s behalf unless otherwise stated.

5.2 If payment involves foreign currency, Lion Travel may convert it and charge a conversion fee based on exchange rates at the time of payment.

5.3 Any payment disputes or refund claims must be addressed directly to the supplier, though Lion Travel can assist in communication.

5.4 Users must register and provide accurate payment information for transactions. Lion Travel reserves the right to reject certain payment methods or perform credit checks.

6. Pricing

6.1 All prices displayed on Lion Travel are per person and inclusive of taxes. Some local taxes may be charged on-site.

6.2 Prices may be subject to special conditions, such as cancellation policies or refunds, which should be carefully reviewed before booking.

7. Best Price Guarantee

8. User Responsibilities

8.1 Users must keep their login credentials confidential and are responsible for all activities carried out under their account.

8.2 Users can place orders via the Lion Travel Platform for forwarding to suppliers.

8.3 Users agree to indemnify Lion Travel against any third-party claims arising from their platform usage unless caused by Lion Travel's actions.

9. Platform Availability and Warranty

9.1 Lion Travel does not guarantee platform availability, quality, or technical support. The platform can be modified, reduced, or discontinued at any time, without affecting existing agreements with suppliers.

9.2 Lion Travel makes no warranty regarding the accuracy of third-party data or supplier-provided services.

10. Liability of Lion Travel

10.1 Lion Travel is not liable for the completion of contracts with suppliers unless explicitly agreed upon.

10.2 Lion Travel is not responsible for defects in supplier services or personal damages incurred during the user's engagement with the supplier. However, exceptions are made for package holidays as defined by Egypt’s legal code.

10.3 Lion Travel remains liable for any breaches in its intermediary role, while its liability for user claims is capped at three times the cost of the services procured, except in cases involving critical obligations or personal injury.

These revised terms are more concise while retaining the original's essential legal and practical information obligation, provided that such violation jeopardizes the fulfillment of the contractual purpose.

11. Data Protection and Privacy

11.1 Collection and Use of Personal Data
Lions travel Egypt, Hurghada collects personal data as part of the registration and booking processes. This data is used solely for the purpose of processing bookings and providing users with services on the Lions travel Platform.

11.2 Confidentiality
Lions travel ensures the confidentiality of personal data and complies with applicable data protection laws. Users have the right to access their data and request corrections or deletions as permitted by law.

11.3 Third-Party Disclosure
Lions travel does not disclose personal data to third parties unless required to fulfill a booking or as legally mandated.

12. Governing Law and Jurisdiction

12.1 Applicable Law
These Terms and Conditions are governed by the laws of the Arab Republic of Egypt.

12.2 Jurisdiction
Any disputes arising from the use of the Lions travel Platform or related to these Terms and Conditions shall be resolved exclusively in the competent courts of Egypt.

13. Amendments to the Terms and Conditions

13.1 Right to Amend
Lions travel reserves the right to amend these Terms and Conditions at any time. Users will be notified of any changes via email or through a notice on the Lions travel Platform.

13.2 Effect of Amendments
Amendments to the Terms and Conditions will take effect upon publication on the Lions travel Platform. Continued use of the platform after any changes constitutes acceptance of the revised Terms and Conditions.

Severability Clause

If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that closely reflects the original intent of the parties.

Contact Information

For questions, concerns, or requests regarding these Terms and Conditions, users may contact Lions travel at the following address:

Lions travel Egypt 162 Sheraton Road Red Sea Governorate Egypt
Email: info@lions-travel.com
Phone: +20 1064442527

III. General Terms and Conditions of the Supplier of Tours and Other Tourist Services

1. Introduction
   Part III of these General Terms and Conditions applies to all contracts concluded between the Suppliers and the users via the Lions travel Platform. This also applies if access to the Lions travel Platform is provided via a cooperating partner (sub-agent, distribution partner).
2. Truthful Details
   The details transferred via the Lions travel Platform must be truthful. The Supplier reserves the right to withdraw from the contract or to exclude users from participating in the service and to demand compensation amounting to the cancellation costs as per Section 11 of Part III of the General Terms and Conditions of the Supplier of tours and other tourist services, if defective details are provided by the user.
3. Arrival at Meeting Point and Compliance with Conditions
   You are responsible for arriving on time at the notified meeting point. If you are traveling to an activity from abroad, you are responsible for having the necessary travel documents (passport, etc.) and for observing health regulations, etc.
4. Additional Terms and Conditions
   If the Supplier includes additional participation, transport, or other terms in a contract with you, you are responsible for observing these additional terms. The Supplier reserves the right to exclude participants from the activity if they do not meet these conditions.
5. Binding Nature of the Request
   The contract between you (or the user you have referred) and the Supplier comes into effect upon the acceptance of your binding request by the Supplier. When you book a tour or another activity, you make the Supplier a binding offer to which you (or the user you have referred) are bound for five working days. If the Supplier accepts your offer within this period, the contract comes into binding effect. You (or the user referred by you) will receive notification of this by email.
6. Payment
   The agreed total price for the service provided is due upon the conclusion of the contract.
7. Notes on the Right of Revocation
   The Supplier points out that according to legal provisions (section 312, paragraph (2), no. 4, 312g, paragraph 2, clause 1, no. 9, BGB), contracts for tourism services concluded as remote selling (i.e., via the Lions travel Platform) do not have a right of revocation but merely the legal rights to withdraw and cancel the contract.
8. Self-Responsibility for Insurance
   The price of the services does not include insurance. You are responsible for providing sufficient insurance protection. The requirement for insurance depends on the activity booked.
9. Unpaid Services
   If you (or the user you have referred) do not pay for the booked service according to the agreed due date of payment, although the Supplier is prepared and able to perform the contractual service and there is no legal or contractual right of retention for you or the user you have referred, the Supplier is permitted to withdraw from the contract and charge you (or the user you have referred) for the withdrawal costs as per point 11.
10. Exchange of Messages
    All messages between you (or the user you have referred) and the Supplier shall be done via the Lions travel Platform. In the interest of quick processing, it is recommended to exclusively use the forms provided by Lions travel.
11. Cancellation Guidelines
    11.1 If you reject (cancel) the activity, the cancellation conditions stated in the product description as well as on your voucher apply. Lions travel advises the user to carefully read the information in the product description.
    11.2 Provided there are no deviating cancellation conditions in the product description of your Supplier, the following cancellation fees will be charged by the Supplier of the tourist services:
    a. Up to 24 hours before the start of the activity: full refund
    b. Less than 24 hours before the start of the activity or in the event of a no-show: no refund
    11.3 You (or the user you have referred) are free to prove to the Supplier that they have not incurred any damage or substantially less damage than the fee charged by the Supplier.
    11.4 The Supplier reserves the right to request higher, specific compensation instead of the aforementioned flat-rate fees if the Supplier can prove that it has incurred much higher expenses than the respective applicable flat-rate fee. In this case, the Supplier is obliged to provide specific figures and evidence of the compensation requested, taking into account the saved expenses and any other use of the services.
    11.5 The refund is done using the same payment method. In the event of credit cards that are charged monthly, the amount shall be credited at the end of the current invoicing period. The exact time of the refund depends on the user’s credit card agreement. The refund by bank transfer shall be done within seven bank working days.
12. Extraordinary Cancellation
    The Supplier can cancel the activity on the agreed date without observing a period of notice if weather conditions, official measures, strikes, or other unforeseeable or unavoidable external conditions (in particular, force majeure) make the execution of the activity impossible, make it considerably more difficult, or endanger it. In this case, the paid price is refunded.
13. Exclusion of Participation
    The Supplier is permitted not to allow you to join an activity or to exclude you from one if you do not meet the personal participation requirements, your participation would endanger you or someone else, or in any other way make the activity impossible in the long term. This applies accordingly to a user you have referred. In these cases, the paid price cannot be refunded.
14. Changes to the Program
    Furthermore, the Supplier reserves the right to make non-essential changes to the program if this is necessary due to unforeseeable or unavoidable conditions.
15. Further Conditions
    Further conditions or deviating conditions can be found in the respective tenders.
16. Time Zone
    For calculations of the time and deadlines, the time zone of the Supplier is authoritative.
17. Liability of the Supplier of the Tour or the Tourism Service
    The Supplier is liable in accordance with applicable law for its services, whereby the liability, if permitted according to the applicable law, is excluded.
18. Change to these General Terms and Conditions
    These Terms and Conditions of the Supplier of tours and other tourist services of Part III can be amended at any time and without notice for future bookings. The respective conditions valid for each individual booking shall apply. The user has no claim for future bookings based on the existing conditions.
19. Sea Trips in the Red Sea
    Additional terms specific to sea trips in the Red Sea will be provided in the product descriptions associated with those activities.